REFUND & RETURN POLICY
At Tinyrello, we want you to feel confident when shopping with us. If you receive an item that is damaged, defective, incorrect, or does not conform to the order, please contact us as soon as possible so we can review the situation and provide an appropriate solution.
Damaged, defective or incorrect items
If your order arrives damaged, defective, or incorrect, please contact us at support@tinyrello.com and provide your order number and, where appropriate, photographs of the item and its packaging.
We may request additional information or photographs to help us assess the issue and determine the most appropriate solution, which may include a replacement, repair, refund, or other remedy where applicable.
For damaged or incorrect items, we recommend contacting us within 48 hours of delivery whenever possible.
Right of withdrawal
For customers located in the European Union, you generally have the legal right to withdraw from an online purchase within 14 days of receiving the goods, without having to provide a reason, subject to applicable legal exceptions.
If you wish to exercise your right of withdrawal, please contact us at support@tinyrello.com within the applicable withdrawal period.
Unless otherwise required by applicable law, the customer is responsible for the direct cost of returning an item when exercising the right of withdrawal. Returned products should be in appropriate condition and, where reasonably possible, include their original packaging and accessories.
The right of withdrawal does not affect any applicable legal rights concerning defective or non-conforming products.
Legal guarantee
Products purchased from Tinyrello are covered by applicable mandatory consumer protection laws, including the legal guarantee of conformity applicable in the European Union and France.
If a product is defective or does not conform to the contract, you may be entitled to repair, replacement, price reduction, or refund depending on the circumstances and applicable law.
Returns
Return requests must be submitted to support@tinyrello.com before sending any product back.
Please do not send products to the manufacturer or to an address not provided by Tinyrello.
We will provide the appropriate return instructions when a return is required.
Return-to-sender packages
Customers are responsible for providing complete and accurate shipping information when placing an order.
If a package cannot be delivered because of an incorrect or incomplete address, refusal of delivery, or another issue attributable to the information provided by the customer, additional shipping or handling costs may apply before the package can be reshipped.
If you believe that you entered an incorrect shipping address, please contact us as soon as possible after placing your order. We will do our best to assist you before the order is processed.
Refunds
Where a refund is approved, it will normally be issued to the original payment method.
Processing times may vary depending on the payment provider or financial institution.
Where applicable, refunds will be processed within the timeframes required by applicable law.
Sale items
Sale or promotional items remain subject to the same mandatory consumer rights and legal protections that apply to other purchases.
Contact
If you have any questions regarding a return, refund, replacement, or defective item, please contact us at:
Email: support@tinyrello.com