FAQ

Refund & Replacement Policy

If your order arrives damaged, defective, incorrect, or does not conform to the order, please contact us at support@tinyrello.com.

We may ask you to provide photographs and your order number so that we can review the situation and determine the appropriate solution.

Customers in the European Union also benefit from applicable statutory consumer rights, including the right of withdrawal for eligible online purchases and legal guarantees for defective or non-conforming products.

Can I cancel my order?

You may request a cancellation as soon as possible after placing your order.

We recommend contacting us within 24 hours, as orders may enter processing or shipping shortly after purchase.

Once an order has been processed or shipped, cancellation may no longer be possible, subject to your applicable legal rights.

How do I track my package?

Once your order has been shipped, you will receive tracking information by email when tracking is available.

Tracking information may take 1–3 business days to become active.

If you have questions about your tracking information, contact:

support@tinyrello.com

How long does delivery take?

For customers in France and most European destinations, estimated delivery is generally 8–20 business days.

Delivery times for the United States, Canada, Australia, New Zealand, and other international destinations are generally within a similar range, although times may vary depending on the destination and shipping method.

Please note that these are estimated transit times and may be affected by customs, carrier delays, holidays, weather, or other circumstances outside our control.

Do you ship internationally?

Yes. Tinyrello may ship to a range of international destinations.

Available destinations and shipping options will be displayed at checkout.

What happens if my package is delayed?

If your package is taking longer than expected, please check the tracking information first.

If you still need assistance, contact us at:

support@tinyrello.com

We will do our best to assist you in contacting the relevant shipping provider or investigating the status of your order.

What happens if I entered the wrong address?

Please contact us as soon as possible if you notice an error in your shipping address.

If the order has not yet been processed, we will do our best to update the information.

If the order has already been shipped, we may not be able to change the address. Additional shipping costs may apply if the package needs to be reshipped.

How can I contact Tinyrello?

You can contact our customer support team at:

support@tinyrello.com

We generally respond within 24–48 business hours.